At pkr11, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we protect it, and what rights you hold as a pkr11 account holder based in Pakistan or elsewhere.
Six core commitments that underpin how pkr11 handles every piece of personal information you share with us.
All data transmitted between your device and pkr11's servers is protected using TLS 1.3 encryption — the same standard used by major Pakistani banks like HBL and Meezan Bank.
pkr11 aligns its data handling practices with internationally recognised privacy frameworks. Your data is processed lawfully, fairly, and transparently at every step.
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We act on verified requests within 30 days.
Sensitive account data — including payment details and identity documents submitted for KYC — is stored in encrypted form in secured, access-controlled data centres.
pkr11 does not sell, rent, or trade your personal information to any third-party marketing company, data broker, or advertising network. Full stop.
Our cookie policy is clear and opt-out options are always available. You decide which non-essential cookies run on your device when you visit pkr11.app.
pkr11 ("pkr11", "we", "us", "our") is the operator of the online gaming platform accessible at pkr11.app (the "Platform"). pkr11 is the data controller responsible for the personal information collected from users ("you", "your") who access or use the Platform, including Pakistani players accessing the site from Karachi, Lahore, Islamabad, Faisalabad, and elsewhere across Pakistan.
This Privacy Policy ("Policy") describes in full how pkr11 collects, uses, stores, shares, and protects your personal data. It also explains the rights you hold in relation to that data and how to exercise them. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the broader agreement between you and pkr11.
By registering an account on pkr11 or by continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.
pkr11 collects only the personal data that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect are set out in the table below:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, city of residence | Account communication, support, promotional updates (where opted in) |
| Financial Data | JazzCash / EasyPaisa account details, bank account number (HBL, UBL, Meezan Bank), transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, service optimisation |
| Gaming Data | Bet history, game preferences, win/loss records, bonus usage | Service delivery, responsible gaming monitoring, personalisation |
| Verification Documents | Copies of CNIC, passport, proof of address, selfie images | KYC/AML compliance, account verification |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer support, complaint resolution, service improvement |
pkr11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where gaming activity data may incidentally relate to responsible gaming assessments. In such cases, that data is used solely to protect your wellbeing and is not shared externally.
pkr11 collects personal data through the following channels:
When you visit pkr11.app, our servers automatically collect certain technical information from your device, including your IP address, browser type, operating system, referring URL, pages visited, and session timestamps. This data is collected through server logs and cookies as described in Clause 7.
In certain circumstances, pkr11 may receive personal data about you from trusted third-party sources, including identity verification services used for KYC compliance, payment processors and financial institutions facilitating your transactions, and fraud prevention and anti-money laundering screening providers. Data received from third parties is handled under the same protections as data collected directly from you.
pkr11 uses your personal data for the following purposes:
pkr11 does not use automated decision-making or profiling processes that produce legal or similarly significant effects on you, except where required for fraud prevention or responsible gaming interventions, in which case you retain the right to request human review of any decision.
pkr11 processes your personal data only where it has a valid legal basis to do so. The legal bases on which pkr11 relies are as follows:
pkr11 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and controlled circumstances:
pkr11 works with a carefully selected set of third-party service providers who process personal data on our behalf and under our instruction. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, IT infrastructure and cloud hosting providers, customer support platform providers, and fraud detection and AML screening services. All such providers are contractually bound to handle your data in accordance with applicable privacy standards and to use it only for the purposes pkr11 has specified.
pkr11 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a lawful request from a competent authority. pkr11 will, where legally permitted, notify you of such a disclosure.
In the event of a merger, acquisition, asset sale, or restructuring of pkr11 or any of its affiliated entities, your personal data may be transferred as part of that transaction. pkr11 will notify you prior to any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
What we never do: pkr11 never sells your personal data to data brokers, advertising networks, or any third party for the purpose of marketing their products or services to you. Your pkr11 account data is used solely for the purposes set out in this Privacy Policy.
pkr11 uses cookies and similar tracking technologies on the pkr11.app Platform to ensure the site functions correctly, to maintain your session security, and to understand how users interact with the Platform so we can continue improving it.
You can manage your cookie preferences through the cookie settings panel available on the pkr11 Platform, or by adjusting your browser settings to block or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use the Platform. Analytics and marketing cookies can be disabled at any time without affecting core Platform functionality.
pkr11 does not use cross-site tracking cookies, fingerprinting technologies, or any method designed to track your activity on third-party websites. Our tracking technologies are confined to activity on pkr11.app only.
pkr11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulatory obligation. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | KYC/AML regulatory obligations |
| Financial & Transaction Records | 7 years from transaction date | Financial regulatory compliance |
| Gaming Activity Data | Duration of account + 3 years post-closure | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from last interaction | Complaint resolution, service improvement |
| Technical / Log Data | 12 months | Security monitoring, fraud detection |
| Marketing Preferences | Until opt-out + 1 year | Consent record-keeping |
Upon expiry of the applicable retention period, pkr11 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Anonymised data from which you cannot be identified may be retained indefinitely for aggregate statistical analysis.
pkr11 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:
While pkr11 employs robust security measures, no online system can guarantee absolute security. You also have a responsibility to maintain the security of your account by using a strong, unique password and enabling two-factor authentication. If you suspect your account has been compromised, contact pkr11 support immediately.
As a user of the pkr11 Platform, you hold the following rights in relation to your personal data. pkr11 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers:
To exercise any of the above rights, please contact pkr11's support team as described in Clause 15. pkr11 will respond to verified data rights requests within 30 calendar days. In complex cases we may extend this period by a further 60 days, and will notify you of any extension with reasons.
The pkr11 Platform is strictly intended for adults aged 21 years and above. pkr11 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the pkr11 account registration and KYC process, and we employ multiple checks to prevent underage individuals from accessing the Platform.
If pkr11 discovers or is notified that personal data has been collected from a person under the age of 21, we will take immediate steps to permanently close the associated account and securely delete all personal data collected in connection with that account. Any funds associated with an underage account will be handled in accordance with applicable regulatory guidance.
If you are a parent or guardian and believe that your child has registered on pkr11.app without your knowledge or consent, please contact our support team immediately at [email protected]. We will investigate and act on all such notifications as a matter of priority.
pkr11 operates on a global infrastructure, which means your personal data may be processed and stored in countries other than Pakistan. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that in your home jurisdiction, pkr11 ensures that appropriate safeguards are in place before any such transfer occurs.
Appropriate safeguards used by pkr11 for international data transfers include contractual clauses that bind the recipient of the data to obligations equivalent to those in this Privacy Policy, and transfers only to service providers that operate under internationally recognised security and compliance frameworks.
If you require further information about the specific safeguards in place for any particular international transfer of your personal data, please contact us using the details in Clause 15.
The pkr11 Platform may from time to time contain references to third-party services — for example, game providers, payment processors, or responsible gaming support organisations. Where such references include hyperlinks to external websites, please note that those websites operate under their own privacy policies which are entirely independent of pkr11's Privacy Policy.
pkr11 has no control over and accepts no responsibility for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policy of any external site you visit before sharing your personal information with that site.
pkr11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material — meaning they significantly affect how we use your personal data or the rights available to you — pkr11 will notify registered users via the email address associated with their account, or through a prominent in-platform notice, at least 14 days before the changes take effect. Your continued use of the pkr11 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how pkr11 protects your personal data. If you have any questions about a change to this Policy, please contact us using the details set out in Clause 15 below.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights as described in Clause 10, or need to report a privacy concern, please contact the pkr11 Data Support team using the following details:
When submitting a data rights request, please include your full name, the email address associated with your pkr11 account, and a clear description of the right you wish to exercise. pkr11 may need to verify your identity before processing your request in order to protect the security of your account data.
A quick reference to all the rights pkr11 recognises and supports for every account holder.
Request a full copy of all personal data pkr11 holds about you and how it is being used.
Ask us to correct any inaccurate or incomplete personal information held on your account.
Request deletion of your personal data where it is no longer needed, subject to legal retention periods.
Ask pkr11 to pause processing of your data in specific circumstances, such as while accuracy is disputed.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Object to processing based on legitimate interests or opt out of direct marketing at any time.
Now that you understand exactly how pkr11 protects your data, join thousands of Pakistani players enjoying live baccarat, PSL cricket betting, premium slots and more — all in a secure, transparent environment.
Must be 21+ to register. Please play responsibly.