pkr11 believes that gaming should always be fun, in control, and within your means. We have built a full suite of player protection tools — available free to every account holder across Pakistan — so that your experience stays enjoyable, always.
Every pkr11 account comes with these tools built in. No extra steps, no waiting — activate any of them instantly from your account dashboard.
Set daily, weekly, or monthly deposit caps in Pakistani Rupees (PKR). Once set, a limit can only be lowered immediately — increases take 7 days to take effect, giving you a cooling-off window.
Define the maximum amount you are comfortable losing over any given period. pkr11 will block further play once that threshold is reached, protecting your bankroll automatically.
Choose how long a single gaming session can last. When the time is up, pkr11 will automatically log you out — a simple but highly effective way to stay mindful of time spent playing.
Request a self-exclusion for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, your account is locked and all marketing communications are suspended immediately.
Receive pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — showing how long you have been playing and how much you have wagered in the current session.
Take a short break of 24 hours, 48 hours, or 7 days without committing to a full self-exclusion. Your account is temporarily suspended and reactivates automatically at the end of the period.
Problem gambling can affect anyone, regardless of income, background, or experience. Knowing the warning signs is the first step toward getting things back on track.
Gambling with money set aside for bills, rent, groceries, or other essential expenses.
Chasing losses — continuing to play in an attempt to win back money already lost.
Hiding your gambling activity from family members or close friends in Karachi, Lahore, or elsewhere.
Feeling restless, anxious, or irritable when trying to reduce or stop gambling.
Spending more time gambling than originally intended, repeatedly going over your planned session length.
Neglecting work, studies, family responsibilities, or social commitments due to gambling.
Borrowing money, taking loans, or selling personal items in order to fund gambling.
Experiencing persistent feelings of guilt, shame, or depression related to your gambling activity.
Needing to gamble with increasingly larger amounts of money to feel the same level of excitement.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use pkr11's self-exclusion tool or contact our responsible gaming support team right away. Early action makes a real difference. You are not alone and help is available.
Take a moment to reflect honestly on these questions. This is for your personal awareness — your answers are not recorded or shared with anyone.
Answer "yes" or "no" to each of the following questions. If you answer "yes" to two or more, consider reaching out to our support team or activating a responsible gaming tool on your pkr11 account.
Have you ever gambled more money than you could comfortably afford to lose?
Have you ever lied to someone close to you about how much time or money you spend gambling?
Have you ever felt the need to gamble with larger amounts to get the same feeling of excitement?
Have you ever tried to win back money you lost by gambling more on the same day?
Has your gambling ever caused financial stress, relationship difficulties, or problems at work or school?
Do you find it difficult to stop playing once you have started, even when you planned to stop?
If you answered "yes" to two or more questions, we recommend activating a cooling-off period or self-exclusion via your pkr11 account dashboard, or contacting our support team at . Our team is available 24/7 and responds within minutes.
Setting limits or requesting a self-exclusion on pkr11 takes under five minutes. Here is exactly how to do it.
Visit pkr11.app and sign in using your registered email address and password. All responsible gaming tools are located in your account dashboard under the "Safe Play" section.
Inside your account dashboard, select "Responsible Gaming" or "Safe Play". You will see all available tools listed clearly — deposit limits, loss limits, session timers, cooling-off, and self-exclusion.
Select the tool you want to activate. Enter your preferred limit amount in PKR or your chosen time period. All fields are clearly labelled so there is no ambiguity about what you are setting.
Review your settings and confirm. Deposit limit decreases and all exclusions take effect immediately. Limit increases are subject to a mandatory 7-day waiting period as a protective measure.
If you would prefer to set limits or request an exclusion through our team rather than doing it yourself, contact us via live chat or email at . Our responsible gaming team will handle it for you without delay.
pkr11's approach to player protection goes beyond just offering tools. Here is what we commit to as your gaming platform.
pkr11 operates an absolute minimum age policy of 21 years. This applies to all players across Pakistan — whether you are in Karachi, Lahore, Faisalabad, Islamabad, or any other city. Age verification is a mandatory step during account registration and is completed via our KYC process before any deposit, bonus, or game access is granted.
pkr11 employs multiple layers of age verification including CNIC verification, document checks, and third-party identity verification services. Any account found to belong to a person under the age of 21 will be closed immediately and all associated funds will be handled in accordance with applicable regulations. We do not make exceptions to this policy under any circumstances.
If you are a parent or guardian and believe a minor has accessed pkr11.app, please contact us immediately at . We will investigate and act on all such reports as a matter of absolute priority.
pkr11's self-exclusion program is one of the most important tools we offer. When you request a self-exclusion, your account is immediately locked — you will not be able to log in, deposit, or participate in any game or betting market on the Platform. All promotional and marketing communications are stopped at the same time.
Self-exclusion periods available on pkr11 are: 1 month, 3 months, 6 months, 1 year, and permanent. Permanent self-exclusion cannot be reversed. Temporary exclusions can only be lifted after the full period has elapsed and following a mandatory 7-day reconsideration period, during which our responsible gaming team will contact you to ensure the decision to return is considered and not impulsive.
pkr11's responsible gaming team actively monitors player behaviour patterns for indicators of problem gambling. Where our systems identify patterns that suggest a player may be at risk — such as dramatic increases in deposit frequency, extended uninterrupted sessions, or repeated loss-chasing behaviour — our team will reach out proactively.
We may contact you via email or live chat to check in on your wellbeing and to remind you of the available responsible gaming tools. In some cases, where risk indicators are serious, pkr11 may apply a temporary restriction to your account as a protective measure, even without a request from you. We will always notify you when this happens and explain the reason clearly.
pkr11 staff who interact with players — including live chat agents and account managers — receive regular training in responsible gaming recognition and intervention best practices. Every member of our team knows how to handle a responsible gaming concern with empathy, discretion, and speed.
pkr11 is committed to marketing its services responsibly. Our advertising and promotional communications are designed to appeal only to adults aged 21 and above, and are never targeted at vulnerable individuals or persons who have previously self-excluded.
pkr11 encourages players who feel they may have a gambling problem to seek independent support. While we are always available via our own support team, speaking to a specialist organisation can provide an additional layer of professional help. The following types of resources are available internationally and may be accessible to players in Pakistan:
pkr11 operates in alignment with international responsible gaming standards. Our player protection policies are reviewed and updated regularly to reflect best practices in the global gaming industry. We are committed to continuous improvement in how we protect our players.
Thousands of players across Pakistan enjoy pkr11's casino, cricket betting, slots and live tables responsibly every day. When you play with limits in place and a clear head, gaming is at its best.
Must be 21+ to register. Responsible gaming tools are available free on every pkr11 account.